Privacy Policy
Last updated: December 28, 2025
At 3dplotter.xyz, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our services.
1. Information We Collect
Account Information: When you create an account, we collect your email address, name, and password (securely hashed).
Payment Information: Payment processing is handled by Stripe. We do not store your credit card details on our servers.
Usage Data: We collect information about how you use our service, including designs created, features used, and printer configurations.
Device Information: We may collect information about your device, browser type, and IP address for security and analytics purposes.
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process payments and manage your subscription
- Send important service updates and notifications
- Improve our products and develop new features
- Respond to your support requests
- Prevent fraud and ensure security
3. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Stripe for payments, email providers for transactional emails
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In the event of a merger or acquisition
4. Data Security
We implement industry-standard security measures to protect your data:
- All data is encrypted in transit using TLS/SSL
- Passwords are securely hashed using bcrypt
- Regular security audits and monitoring
- Access controls and authentication for all systems
5. Your Rights (GDPR)
Under GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate personal data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Object: Object to processing of your personal data
- Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at [email protected]
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. After account deletion:
- Account data is deleted within 30 days
- Backup data is purged within 90 days
- Some data may be retained for legal compliance
7. Cookies
We use cookies and similar technologies to provide and improve our services. For detailed information, please see our Cookie Policy.
8. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any significant changes by email or through a notice on our website. Your continued use of our services after changes indicates acceptance of the updated policy.
10. Contact Us
If you have questions about this privacy policy or our data practices, contact us: